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Return Policy

Many ANBO Manufacturing products are specialty items built to meet individual customer specifications. In most cases, products are manufactured to order and are not maintained as stock inventory. For this reason, ANBO Manufacturing maintains a strict return policy.

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Custom Products (Non-Refundable)

All custom-built products manufactured and delivered in accordance with the customer’s approved specifications and requirements, and free of material or manufacturing defects, are non-refundable and not eligible for return credit. Customers are responsible for reviewing and confirming all specifications and requirements prior to the start of production. If a product is returned due to project or engineering changes after manufacturing has begun or been completed, ANBO Manufacturing may, at its discretion, provide a quotation to modify the product.

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Stock Products (Restocking Fee Applies)

Stock products may be returned subject to the following conditions:

A Return Material Authorization (RMA) must be issued prior to any return.

The customer is responsible for all return freight costs.

A 15% restocking fee will apply to all approved stock product returns.

Custom-built products are not eligible for return or refund.

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Shipping Responsibility

Customers are responsible for all shipping costs associated with product returns. ANBO Manufacturing will cover return shipping costs only for items approved and accepted under our two-year warranty.

 

When returning an item, the customer is financially responsible for covering the cost of shipping. ANBO Manufacturing will cover the shipping on return Item(s) if covered under our 2 year warranty.

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Warranty

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ANBO Manufacturing provides a two-year manufacturer defect warranty on all new attachments manufactured by us, commencing from the date of delivery to the original purchaser. During this period, we will replace any defective parts free of charge at our factory or authorized Direct Dealer locations, provided that the parts are returned packaged to prevent damage. This warranty does not cover defects or damages resulting from: excessive use beyond rated capacities, misuse, neglect, accidents caused by improper use of hoses, unauthorized modifications or repairs, previously owned equipment, wear and tear on ground engaging tools, maintenance needs, fork tines, disassembled hydraulic motors, or damage to hydraulic hoses.