Many ANBO Manufactured products are specialty items and conform to individual customer specifications. In most cases, products are manufactured for one customer’s requirements and are not stock items. Therefore, ANBO has a strict product return policy.
CUSTOM PRODUCTS ARE NONREFUNDABLE
On all custom orders delivered according to your (client) specifications and requirements, with no material or manufacturing defects, will receive no credit for products returned to ANBO Manufacturing. It is the customers responsibility to verify all specifications and requirements prior to construction of the order. If, however, products that are returned due to project/engineering changes after initial construction, ANBO Manufacturing will provide the customer with a quote to modify the product.
STOCK PRODUCTS SUBJECT TO A RESTOCKING FEE
Customers returning ANBO Manufacturing products that are manufactured as stock items, will be charged freight and a 15% restocking fee. A Return Material Authorization (RMA) must be issued prior to any products being returned. Again NO refunds on custom built orders.
When returning an item, the customer is financially responsible for covering the cost of shipping. ANBO Manufacturing will cover the shipping on return Item(s) if covered under our 2 year warranty.